Exchange & Refund Policy

At Phantom Modz, we are dedicated to delivering premium digital products and services to enhance your gaming experience. This policy outlines our approach to refunds and exchanges. Due to the digital nature of our offerings, we ask that you carefully review this policy before making a purchase.

Refund Policy

All sales on Phantom Modz are final.
Refunds are not provided under any circumstances. This policy applies to all digital products, including but not limited to mod menu keys, game keys, and other digital items purchased through our platform. Please ensure you have thoroughly reviewed product details and compatibility requirements before completing your transaction.

Exchange Policy

While we do not offer refunds, we recognize that technical issues can occur. Under specific circumstances, we may provide an exchange.

Eligibility for Exchange

  1. Non-Functionality of Digital Keys:

    • Exchanges are only considered for keys that do not function as intended.
    • To be eligible, you must provide sufficient and verifiable proof of the issue.

  2. Proof Requirements:

    • Screenshots: Clear, unaltered images showing the error message or issue.
    • Video Recordings: A screen-recorded video demonstrating your attempt to use the key and the resulting error.
    • Error Logs: If applicable, error codes or system messages that support your claim.

Verification Process

  1. All claims will undergo a detailed review by our support team.
  2. We may request additional evidence if the initial proof is insufficient.
  3. Upon verification, we may provide a replacement key or alternative resolution at our discretion.

Discretionary Basis

  • All exchanges are evaluated on a case-by-case basis and are not guaranteed.
  • The decision of Phantom Modz regarding exchanges is final and binding.

How to Submit an Exchange Request

To request an exchange, please follow these steps:

  1. Join Our Discord Server:
    Open a support ticket in our official Discord server: https://phantommodz.com/discord.

  2. Provide the Following Information:

    • Your full name and the email address associated with the purchase.
    • Your order number.
    • A detailed description of the issue.
    • Attach proof (screenshots, videos, logs) demonstrating the problem.

  3. Response Time:

    • Our support team will acknowledge your ticket within 48 hours.
    • Most cases are resolved within 3-5 business days, though complex issues may take longer.

Important Notes

  • Compatibility Responsibility:
    Ensure that you are using the correct platform or software to activate the key. Errors due to incorrect usage or system incompatibility are not eligible for an exchange.

  • Fraud Prevention:
    Claims suspected to be fraudulent or unsubstantiated will be denied. We reserve the right to take legal action in cases of fraud.

  • Phantom Modz Discretion:
    All exchange requests are evaluated and resolved at the sole discretion of Phantom Modz. We reserve the right to refuse any request that does not meet the criteria outlined in this policy.

Contact Us

For any questions or additional support, please:

Thank you for choosing Phantom Modz. We appreciate your trust in our services and look forward to supporting your gaming needs.

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